Lead various Strategic Advisory Engagements, Feasibility and Market Studies, Branding and Management Contract evaluations and Operations Advisory services for major Hotel Brands, homegrown Hotel brands and Individual Owners across various cities in the country and South Asia.

Pre-opening General Manager with responsibilities like developing the Business Plan, Budget planning, Sales & Marketing strategies with emphasis on defining the distribution and sales channels and positioning strategies, recruitment of the entire team and setting the systems and process for a strong operations foundation in years to come.

As the Hotel Manager the primary job responsibilities included the overall smooth operation of the luxury Hotel with emphasis on Customer satisfaction, systems and processes and quality control across functions. Played a major role in Cost Management initiatives, repositioning of the Specialty Restaurants and driving Banquet business to deliver highest GOPs.

Responsible for the overall running of the hotel, hiring and management of the hotel management team, management of the hotel staff; Finance and budgets; Marketing and sales, Renovation of rooms and restaurants, Maintenance & new Projects and Public relations/dealing with the media. Pre-opening team of the new block of 64 rooms, Gym and Banquet facilities. Repositioned the Bayview Restaurant to be awarded the Times Food Guide for the Best Restaurant in the City in 2008. Played an important role in Corporate Social Responsibility initiatives. Responsible for the re-classification of the hotel to a 5 Star Deluxe.

Overlooked the smooth functioning of the Rooms Division that includes Front Office, Housekeeping, Laundry, Butler Operations, Horticulture, Security, Engineering & Maintenance, and the Health Club (functions). Played a key role in Customer Relationship Management and implementation of Customer Retention Programs and helped reposition the hotel to become a market leader in its competitive set. Was also instrumental in converting an external union body to an internal employee Union while maintaining a congenial and productive work environment.

Overlooked the smooth functioning of the Rooms Division of the luxury Resort that included Front Office, Housekeeping, Horticulture, Security, Engineering & Maintenance and the Jiva Spa. Drafted and implemented repositioning strategies for Fort Aguada Beach Resort. Actively participated in Renovation of the Lobby and the Front Office Back areas. Was instrumental in introducing the 24X7 Service Centre concept.

In charge of front office operations under the sections: Telephones, Taj Club and Cashiers of the large Front Office department of a 583 Rooms Flagship Luxury Property of the Taj Group of Hotels. Joined the hotel as a Duty Manager handling the Lobby operations, promoted in two years to set- up the then new Taj Club – Business floors of the hotel prior to becoming the AFOM.